This policy explains how RFCVPN handles data when providing its cross-border network acceleration subscription service and website features. Account and transaction records support service delivery and are not network access logs. Please read this policy alongside the Terms of Service. For privacy-related questions, submit a ticket through the user panel.
Account and Order Data
No email address is required to create an account; a username and password are enough. An email address is not required registration information. Account identifiers and authentication information are used to identify accounts, verify logins and manage subscription benefits. If you choose to provide an email address or other information in a ticket, it will be used only to handle that request.
Order records include the selected plan, order amount, payment status and refund information. They are used to confirm subscriptions, reconcile transactions and handle after-sales requests. Ticket content helps us understand and respond to your request. When submitting screenshots, hide sensitive information such as passwords, payment credentials and subscription links.
Scope of the No-Logs Policy
RFCVPN does not log which websites users visit, save browsing content or retain connection logs that could reconstruct a user's network activity. We do not create user profiles summarizing destination websites, visit times or connection histories.
Network information temporarily processed to forward requests during a connection is not retained as browsing history. Account traffic usage is used to calculate the remaining plan allowance and does not include the websites or content accessed. Data needed for orders, login authentication and support tickets is still handled under this policy; the no-logs policy does not mean account and transaction records do not exist.
Website Analytics and Local Storage
Website analytics help us understand how visitors read marketing pages, use links and encounter page errors so we can improve content and workflows. Analytics cover this website's pages and interactions, not other websites visited through international routes. Analytics should not include passwords, authentication credentials or actual subscription addresses.
Cookies may be used to maintain essential sessions or support analytics. Local storage may save settings such as login status and language choice. Authentication credentials are used to verify panel requests; do not keep a login session on a public device. You can clear cookies and local storage in your browser. You may then need to log in again or choose a language, but clearing them does not automatically delete your server-side account or orders.
Third-Party Payments and Data Sharing
Payments are supported through Alipay / WeChat Pay / USDT. The relevant third-party payment service or transaction network processes payments. RFCVPN uses order-linked information and payment results to confirm subscription benefits; you are not asked to enter third-party payment account passwords on this website. How third parties handle transaction data is governed by their own policies.
Data sharing is limited to what is necessary to complete payments, deliver subscriptions, respond to user requests or meet applicable legal obligations. User network activity is not used for advertising profiles. When visiting external pages, check the destination address and read their privacy notices separately.
Retention Periods and Deletion Requests
Account data is retained for as long as needed to provide account and subscription features. Order records are retained for as long as needed to reconcile payments, process refunds and meet applicable transaction-record obligations. Ticket and analytics data are kept only until their respective purposes are fulfilled, and are not retained indefinitely for convenience. This website offers a 60-day no-questions-asked refund; that period is not the retention period for all data.
To access, correct or delete account-related data, log in and submit a ticket through the user panel, specifying the scope of your request. We need to verify account ownership before processing it. Deletion may affect login, subscriptions and after-sales support. Records that must be retained by law or for pending transactions will have their use restricted and will be deleted or de-identified when the retention basis ends.
Policy Updates and Questions
This page will be updated when data uses, website features or applicable requirements change, and the last-updated month at the top of the page will be revised. Significant changes that may affect users' understanding or choices will be explained through site announcements or panel notices; changing the policy text does not replace any required notice.
If you have questions about this policy or specific data handling, describe the issue in a panel ticket. Provide only the information needed to verify and handle your request; there is no need to submit your account password or a complete subscription link.