Subscription & Connection Help

No email address is required. Create an account with a username and password. Keep your login details safe, ideally in a trusted password manager, and never post them together with your subscription link in a public forum. When using different devices, sign in to the same account to view your plan and subscription; creating another account by mistake may make it harder to find your original orders. If you forget your login details, don't pay again right away. First check any locally saved account records and devices where you're still signed in. If you need help, share only information relevant to the issue—never your password or full subscription link.

Sign in to the user panel and find the subscription link in your account overview. Import it using a method supported by your client. If you've already imported the subscription, update it from the client's subscription manager or configuration page instead of adding the same one again. After updating, check that the configuration is enabled, the region list has refreshed, and your previously selected route is still available. If the subscription appears unavailable, return to the panel to check your plan status and remaining data, then retrieve the current subscription link again. Your subscription link contains account access credentials. Don't post it publicly or submit it to an online converter from an unknown source.

There is no limit on the number of devices that can be online at the same time, so switching devices alone doesn't require a new plan. Sign in to your existing account on the new device, get a client for that platform, and import the same account's subscription. Client settings don't necessarily sync between devices, so check route selection, split-tunneling rules and system proxy settings on each one. Unlimited devices refers to the simultaneous-device policy; it doesn't mean each device gets its own data allowance. Check your account for current data and plan details. Before retiring an old device, remove any saved subscription links and login details.

RFCVPN supports Windows, macOS, iOS, Android and Linux. On Windows, macOS, Android and Linux, sign in to the user panel to download a client. For iOS, your account must have an active plan to access the download. Get both the client and subscription from the user panel; this page doesn't provide direct installer downloads. After downloading, make sure you've selected the right platform, then import your subscription using the quick-start guide. Opening the client doesn't automatically connect you to a route: enable the configuration, select a route and check the connection status. If your system requests permissions, review what they're for and grant what's needed according to the client instructions.

First pause the proxy and check that your current network can reach everyday websites on its own. Then use the user panel to confirm your plan is active and you still have data available. Back in the client, update the subscription and make sure the newly updated configuration is enabled, not an older local one. Try another region or route type and see whether the issue affects one route or all of them. If none work, check your system clock, client permissions and any conflicts with other network tools. Change one setting at a time and note the exact error so you can identify what fixes the problem.

Browsers and apps may connect to the internet differently. Check whether the client is using only the system proxy and whether its rules are sending the app's destination directly. Some apps don't use the system proxy, so you may need a supported traffic-capture mode; availability depends on your client and operating system. Save your current configuration before making changes. Then fully close and reopen the app and test again. Also check the app's region settings, sign-in status and service availability in your region. A proxy connection doesn't replace eligibility for the target service or guarantee access to every app feature.

Switching networks or waking a device from sleep can break an existing connection. Make sure the new network is connected. If it has a sign-in page, complete its required steps before reconnecting in the client. If you're still offline, disconnect from the current route, select it again and check whether your system restricts the client from running in the background. Don't delete the subscription; reimporting it is usually not the first step for a temporary connection issue. If this keeps happening on one type of network, note the network type, selected region and error message, then compare the results on another available network to help distinguish a local network issue from a route issue.

Sign in to the user panel and open the ticket section. Include your platform, client name, selected route region, network conditions when the issue occurred, and the step where it failed. Include the exact error message if possible, and describe what happened after updating the subscription, switching routes or changing networks. Before sharing screenshots, hide personal details that aren't needed, along with order or payment information and subscription content. Never send your password or full subscription link. RFCVPN's stated privacy policy is that it keeps no logs; describe the issue without sharing unrelated browsing history. Clear steps to reproduce the problem are more useful than simply saying it doesn't work.

First determine whether the slowdown comes from your local network, selected route or the destination service. Pause bandwidth-heavy activity on other devices, check your Wi-Fi signal, then compare different regions or route types with the same service. If only one route is slow, try another route first. If they all are, compare performance on another available network as well. The known differences between monthly plan tiers are price and data allowance; upgrading isn't a guaranteed fix for congestion. Peak-hour performance depends on network congestion, the destination service and your local connection. Choose routes based on actual performance, not just the region name.

Route types describe connection paths, not a universal performance ranking. A direct route takes a more straightforward path, but performance still depends on routing from your local network to the destination region. A relay uses an intermediate node, which may improve routing but adds another part to the path. IEPL is suited to situations where link stability matters, but the actual exit route and destination still affect performance. Start by choosing a route that matches the region required by your target service, then compare response times and sustained performance during everyday tasks. Don't infer speed from the route label alone. See the protocol guide for more detail; the user panel shows the routes currently available to you.

RFCVPN offers 100+ countries and 210+ routes. Geographic distance is only one factor in performance. Carrier peering, routing detours, congestion and the destination service's location also matter, so a closer route isn't necessarily faster. First choose a region that meets the needs of the service you're accessing, then compare candidate routes using the same task—for example, loading a page, streaming video continuously or making a tool request. The route list gives an overview of coverage and route types; use the current list in your client subscription to connect. One test result isn't a long-term guarantee, and results from different network conditions aren't directly comparable.

Check that your selected route region is within the target service's supported area, and confirm the app's traffic is actually going through the proxy. If the browser and app behave differently, check split-tunneling rules, the app cache and your sign-in status. After changing regions, reopen the app and test again. Streaming catalogs and eligibility for AI tools may also depend on your account region, the service's terms and the platform's policies. A working route alone doesn't guarantee availability. Choose a region that fits your needs and avoid switching frequently during use. If the error persists, note the message and selected route in a support ticket. Don't share your password for the target service.

Monthly plans: ¥9.9/month for 60GB · ¥18/month for 250GB · ¥28/month for 500GB. Data resets monthly on your activation date. If you upgrade mid-cycle, the price difference is prorated for the remaining days. Choose a plan based on your account's data usage and everyday needs; adding devices alone isn't a reason to change plans, since simultaneous devices are unlimited. Resets follow your activation date, not the first day of the calendar month. Before upgrading, check your order details and remaining plan validity in the panel. If you have questions about the prorated amount, ask through a support ticket instead of estimating it from an average daily price.

Data packages: ¥158 for 300GB · ¥358 for 1000GB · ¥658 for 3000GB. Data is available until used and never expires. Monthly plans reset data each month on the activation date. A data package may suit you if your usage is irregular and you'd rather use your remaining data over time. Never expiring describes the package's validity; it doesn't mean you can keep using data after it's all used. Before choosing, decide whether you want a monthly reset or data that lasts until it's used up—these are different billing models. If you already have a plan, check your account status in the panel before making changes. For a plan combination or switch, confirm the details in a support ticket first.

RFCVPN supports Alipay, WeChat Pay and USDT. Create an order through the user panel and pay using the method shown on the order page. Don't send money to payment details posted in public forums. After paying, return to the order page to check its status, then see whether your plan and subscription have updated. If the status hasn't changed, first confirm the order belongs to your current account and that the payment was completed. Don't create repeated orders and risk paying twice. If you still need help, send the order details and necessary payment proof through a support ticket, hiding unrelated information. Payment methods, fees and processing times not listed on the page aren't guaranteed.

RFCVPN offers a 60-day no-questions-asked refund policy. To request a refund, sign in to the user panel, open the ticket section, explain your request and include the relevant order details. See the Terms of Service for the full policy. Troubleshooting can help you decide whether the service works for your network, but completing troubleshooting isn't a prerequisite for requesting a no-questions-asked refund. Before submitting, confirm which account the order belongs to so orders from different accounts aren't mixed up. Follow up in the same ticket to keep the context together. Don't post payment proof or subscription links publicly. The ticket will provide details about the refund method and progress.